All items are in stock unless otherwise noted. Out of stock items will ship as they become available. Although JDS Labs strives to provide accurate availability dates for backordered and preordered items, estimated shipment dates are subject to change.
In stock items normally ship within 1 business day, Monday through Friday. You will be notified of any delays if your shipment is unable to depart within 2 business days.
Order status is indicated by two automated e-mails. You will receive an 'Order Confirmation' email immediatelly, followed later by a 'Shipment Notification' email containing tracking information. All messages are sent to the e-mail address you provide during checkout. Please check your junk mail folder if you have not received any messages from us.
Orders may be held for additional review when our shipping or finance departments encounter uncertainty. We will contact you immediatelly if further information is required.
Sales tax of 8.10% shall be applied to orders placed by residents of Illinois, USA, as determined by your shipping address.
Unshipped orders may be changed by contacting us. Because most orders ship within a few hours on weekdays, changes are not always possible.
If you have placed multiple orders the same day, we will try to combine your orders and issue a shipping discount. Combining mutliple orders is not always possible due to the quick pace of our automated shipping system.
Please contact us immediately if you have accidentally provided an incorrect shipping address. If your order has already shipped and address correction is not available from the shipping carrier, we will re-ship to your corrected address after the package has been returned to JDS Labs.
Please contact us if you believe your product requires warranty service. If an issue cannot be resolved by troubleshooting, we will provide an RMA number for inspection and repair.
Sealed (unopened), non-engraved items may be returned for full refund minus shipping costs. Please note that a restocking fee applies to all opened items:
Refunds requested for lost packages must be submitted in accordance with Shipping Policies.
Your refund will be applied to your original payment method: PayPal refunds are processed same day. Credit card refunds may take 1-2 business days to appear on your statement.
Please request an RMA number to arrange an exchange. We will respond with the most convenient option for you. To exchange for a different product, it's generally fastest to place a new order and arrange refund of the original item(s).
Every JDS Labs amplifier and DAC is inspected twice prior to final packaging. Our technicians check fit and function of every button, jack, and audio channel via all available power and audio inputs and outputs. Perfect assemblies receive a stamped inspection card and are immediately sealed into final packaging. Warranty period begins upon arrival of your product: